Privacy Policy

Terms of Use

Introduction

Terms and Conditions of use for the instatoot mobile application (“Application”). Please read these terms and conditions carefully as they govern your use of the instatoot mobile application (the “Terms”). Acceptance of Terms applies to anyone accessing and using the Application. By using or continuing to use the Application you represent and warrant that you understand, agree to and accept all terms and conditions contained in these Terms. instatoot reserves the right to update or modify the Terms at any time without prior notice. For this reason, we encourage you to review the Terms whenever you visit the site. instatoot’s team strives to provide you with useful, accurate and timely information. Accordingly, our team attempted to provide accurate information and materials but assumes no responsibility for the accuracy and completeness of that information. By using or continuing to use the Application you represent that you have the legal capacity and competence to enter into the terms.

Services

The Application offers consultation services for those seeking academic and non-academic assistance. As Independent Instructors hired by Learners (“Instructors”), Instructors control the methods, materials and all aspects of the lessons.

Before selecting an Instructor, Learners shall review and investigate each Instructor’s qualifications, education, tier as well as precedent reviews from other previous Learners. As regards to Learners under the age of eighteen (18), TUTORING SESSIONS SHOULD BE SUPERVISED BY A RESPONSIBLE ADULT.

Privacy Policy and Personal Information

We will ask you for information that personally identifies you and/or allows us to contact you. Whenever you provide information on the Application, you agree to: (a) provide true and complete information and (b) promptly update such information to keep it true, accurate, current and complete. If we have reasonable grounds to suspect that the information you provided is, untrue, inaccurate, not current or incomplete, we may without notice suspend or terminate your access to the Application and refuse any, and all current or future use of our Application.

Your privacy is important to you and to us we will take reasonable steps to help ensure the safety of your personally identifying information. However, you understand and agree that such steps do not guarantee that use of the Application is invulnerable to all security breaches, and that we make no warranty, guarantee, or representation that the use of the Application is protected. You are responsible for maintaining the confidentiality of your password and account identification, and you are fully responsible for all activities that occur under your password or account identification. You agree to immediately notify instatoot of any unauthorized use of your password or account or any other breach of security.

Copyright

The Application is owned and operated by instatoot. All the Content featured or displayed including, but not limited to, text, graphics, designs, layout, look, appearance, photographs, images, illustrations and software (the Content), is owned by instatoot or its companies, licensors and/or content providers. All elements of the Application including, but not limited to, the general design and the Content are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights.

You may not, except with out express written permission distribute or commercially exploit the Content. Nor may you transmit it or store it in any other web Application or other form of electronic retrieval system.

The copyright in all Content is and remains owned by instatoot. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Content. Except as authorized under the law relating to copyright, you may not reuse any Content without prior written consent of instatoot. For the purposes of these Terms, the use of any such material on any other web Application or networked computer environment is prohibited.

Trademark

The Application may have used trademarks, brands and/or names owned by third parties. Nothing herein shall be construed as conferring any license or right under any intellectual property law in any manner whatsoever and shall remain the property of their respective owners.

Misuse of the Application

You are prohibited from using the Application to post or transmit any material which is or may be infringing, threatening, false, misleading, inflammatory, libelous, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal or any material that could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. You are also prohibited from using the Application to advertise or perform any commercial solicitation.

DISCLAIMER

ALL INFORMATION AND MATERIALS AVAILABLE AT THE APPLICATION ARE PROVIDED “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND INSTATOOT DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. IN NO EVENT SHALL INSTATOOT BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE APPLICATION, ANY LINKS TO ANOTHER WEBAPPLICATIONS, OR THE MATERIALS OR INFORMATION CONTAINED AT ANY OR ALL SUCH WEBAPPLICATIONS, WHETHER BASED ON WARRANTY CONTRACT, TORT OR ANY OTHER.

Applicable Law and Jurisdiction

By using or continuing to use the Application, you hereby acknowledge that the laws of Hashemite Kingdom of Jordan, shall govern these Terms and any dispute that may arise in respect of the same without regard to principles of conflict of laws. In the event of any disputes, it shall be resolved amicably. If a settlement is not reached within a period of thirty (30) business days, the competent court shall be “Qasr al-Adel” in Amman, Jordan.

Changes to the Terms or Application

instatoot may change or modify the Terms from time-to-time without notice. The amended Terms will automatically be effective when posted on the Application. Your continued use of the Application after any changes in these Terms shall constitute your consent to such changes. instatoot reserves the right to change, modify or discontinue, temporarily or permanently, the Application (or any portion thereof), including any, and all Content, at any time without notice. You agree that instatoot shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Application (or any portion thereof).

Termination of Services

Termination and Suspension of User Accounts

instatoot reserves the right to suspend and/or terminate any user with or without notice at any time in its sole discretion, for any reason or no reason. You agree that, if you are suspended and/or terminated, you will make no further use of the Application after termination or during suspension.

Limitations of Liability Notices; modification and termination of services; amendment of terms

instatoot may provide notice to Users via email, regular mail or post notices and/or links to notices on the Application. instatoot reserves the right at any time to modify, suspend or terminate the services (or any part thereof) and/or use of or access to them, with or without notice. instatoot may also delete, or bar access to or use of, all related information and files. instatoot will not be liable to Users or any third-party for any modification, suspension, termination of service or loss of related information. Instatoot may amend these Terms at any time by posting the amended terms on the Application. Instatoot shall bear no liability for negligent or innocent misrepresentation of any act on instatoot’s behalf, whether orally or in writing. Instructors undertake, however, to use its best efforts to provide an outstanding service.

Learners Terms and Conditions

The Services and Application Benefits

The Application offers consultation services for those seeking academic and non-academic assistance. As Independent Instructors hired by Learners (“Instructors”), Instructors control the methods, materials and all aspects of the lessons. We ensure match accuracy and fair and equal treatment of all learners the best we can.

How to start and schedule Sessions

Learners schedule sessions by using the search feature, by choosing their instructor, or utilizing our matching service. Sessions begin when an instructor starts the session timer. Sessions end when the instructor stops the session timer.

Tiers

An instructor’s tier determines their compensation percentage. Tier Assessments are conducted once every 2 months (First of every 2nd month). As instructors determine their price and can reach a higher tier, their hourly rates are subject to change.                                      

Cancellation & Rescheduling Policy

Learners can reschedule a session at any time before a request is accepted. We understand things come up, learners can reschedule a session (1) time after a session request is accepted with more than 12-hours’ notice. Learners cannot reschedule a session with less than 12-hours notice; they must cancel the session and re-book. Our instructors work hard to prepare for each and every session, so for sessions cancelled less than 12 hours in advance, learners will be subject to a 20% cancellation fee paid at the time of their next session.

Instructors can reschedule sessions only after accepting a new session request from a learner. If an instructor cancels a session with less than 24-hours notice, learners will receive a 20% discount on an upcoming session. Learners can choose to match with another instructor if their instructor cancels at any time.

Your time is valuable

If the instructor arrives 10+ minutes late to a session, the session is free of charge. To receive this credit the learner must cancel the session 10 minutes after the scheduled start of a session.

If learners are more than 10 minutes late to a session, they will be charged the total amount and an instructor can choose to conduct the session only for the remainder of the scheduled time.

Refund Policy

Our team works hard to make sure our users find the perfect match. If you are unsatisfied with our service for any reason, you can contact customer service by submitting a feedback form or email us at support@instatoot.me. 

Money Back Guarantee

We offer a 100% money back guarantee to learners if they were unsatisfied with their instructor. 

Accepting/Denying requests

Instructors have the choice to accept and deny requests in the event that they are unable to serve the learner’s request. Instructors should not deny requests for scheduling reasons.

Instant booking

Instructors can choose to be ‘Instantly Booked’, which allows learners to book a session without a pending approval from an instructor.

Session Time

  • Instructors will use the app start stop timer to begin the session at their arrival, and end the session using the app at their departure. The total session cost is determined by the total duration calculated by the stopwatch and the instructor’s hourly rate.

Sessions Payment Due (Learner to Instructor)

  • Single sessions will be paid for at the end of every session.
  • Package sessions will be paid for at the beginning of the first session.

Payment Methods (Learners to instatoot)

Compensation

Earnings owed to instatoot are to be made in full as indicated in payment invoices issued at the end of each month no later than the end of the first week of the following month. Learners are expected to pay in full after each session in cash. Pre-paid packages must be paid in full after first session in cash. If payments are not received on time as indicated above, instatoot has the right to cancel any further sessions and demand payment.

instatoot may assign its rights and duties under these Terms to any party at any time without notice. Your rights and duties under these Terms are not assignable by you without written consent of instatoot. These Terms do not provide any third party with a remedy, claim, or right of reimbursement.

Code of Conduct Learner

We believe that learners should be treated with respect by their Instructors. In return, we also expect learners will behave respectfully towards both other people and their training programme.

The Learner – is expected to adhere to the – Code of Conduct, which sets out expectations for learner behavior and the procedures.

1. Do not provide false information about yourself.

2. Do not modify the site or access it in a way that causes slowdown or harm to others.

3. Show a positive commitment to your own development and learning.

4. Attend and arrive punctually to training/assessment events that you have been scheduled to take.

Do not post content that:

  • Encourages illegal activities
  • Insults, harasses, or threatens others
  • Violates copyright or intellectual property rights or confidentiality
  • Contains obscene material
  • Harms others
  • Advertises or sells a product or service
  • Do not reproduce content from your course or other learners unless allowed by the express copyright terms laid out by the owner.
  • Respect the privacy of other learners and instructors.
  • Respect the diversity of opinions and cultures that will be present in your course.

A breach of the Code of Conduct may lead to a learner being excluded from the learning programme(s) they are undertaking.

Disciplinary Procedure

Except in circumstances which are considered acts of gross misconduct, in the first instance, the Instructor will respectfully bring the issue to the attention of the Learner and discuss, where necessary, to prevent further issues.